Refund & Return Policy

At Moomy, your satisfaction is our priority. We stand behind the quality of our sleep patches and want you to feel confident in every purchase.

30-Day Return Window

We accept returns within 30 days of your purchase date — whether the product is opened or unopened. If you're not completely satisfied with your Moomy Sleep Patch, we're here to make it right.

How to Request a Return

To initiate a return, please contact our support team at support@moomy.store with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Refund Process

Once your return is received and reviewed, we will process your refund to the original payment method within 5–7 business days. You will receive an email confirmation once your refund has been issued.

Non-Refundable Items

• Items purchased during final sale or clearance events
• Gift cards

Damaged or Defective Products

If you received a damaged or defective item, please contact us immediately at support@moomy.store with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Thank you for trusting Moomy. We're committed to your wellness journey.