Frequently Asked Questions

About the Product

What is the Moomy Sleep Patch?

The Moomy Sleep Patch is a topical wellness patch designed to support a restful night's sleep. It is applied directly to the skin and works throughout the night.

How do I use the sleep patch?

Apply one patch to a clean, dry area of skin (such as your inner wrist, shoulder, or upper arm) about 30 minutes before bedtime. Remove in the morning. Do not reuse patches.

Is the Moomy Sleep Patch safe?

Our patches are made with wellness-focused ingredients. However, we recommend consulting with a healthcare professional before use if you are pregnant, nursing, or have a medical condition. Keep out of reach of children.

Are there any side effects?

Some individuals may experience mild skin sensitivity at the application site. Discontinue use if irritation occurs. These statements have not been evaluated by the FDA.

How many patches come in one order?

Please refer to the product page for current pack sizes and quantities available.

Orders & Shipping

How long does shipping take?

Standard shipping takes 5–7 business days. Expedited options are available at checkout. Orders are processed within 1–2 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on qualifying orders. The threshold will be shown at checkout.

Can I track my order?

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. Allow 24–48 hours for tracking to update.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, contact us at support@moomy.store as soon as possible and we'll do our best to help.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of purchase, including opened products. Visit our Refund & Return Policy page for full details.

How do I start a return?

Email us at support@moomy.store with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and review your return.

Contact

How can I reach your support team?

We're here to help! Email us at support@moomy.store and we'll respond within 1–2 business days.